Procedure

  1. Log on to Linux on the Experience Portal MPP server as a user with root privileges.
  2. Verify that the user is a member of avayavpgroup by entering the cat /etc/group | grep avayavpgroup command.

    The system displays the list of users that are members of avayavpgroup.

  3. If the user does not appear in the list of group members, add the user to the avayavpgroup by entering the gpasswd -a username avayavpgroup command, where username is the user ID you want to add to the group.
  4. Verify that the following files and their parent directories have the group set to avayavpgroup and read-write permissions set:

    • $AVAYA_MPP_HOME/tmp/mgtlib.php.out

    • $AVAYA_MPP_HOME/logs/process/SysMgr/logfile.log

  5. If one or both the files or directories do not have the correct group or permissions, set them to read-write for the avayavpgroup.
  6. If these actions do not resolve the problem, contact your Avaya technical support representative for assistance.