Active Calls page field descriptions

Use this page to view information about the calls active on the system at the time the page was accessed.

Column	Description
Channel	The channel on which the call was being handled.
Switch	The Communication Manager PBX switch and IP address that was handling the call.
Protocol	The protocol being used to transport the call data. This can be: H.323 SIP
Application	The name of the application that was handling the call. This is the name of the application as it is configured on the EPM.
Call	Displays: State: The state of the call at the time this page was accessed. Possible values are: Unknown No call Trying call Alerting Proceeding Connected Station State: The state of the station at the time this page was accessed. Possible values are: Unknown Idle In-Service Out-of-Service Manually Out-of-Service Fault Type: Whether this call was inbound or outbound. Possible values are: Unknown InBound Outbound ID: The unique call identifier for the call. The call ID is an internal system identifier for the call that can be useful in tracking the progress of a call through the system, especially when diagnosing and troubleshooting system problems.
URI	Displays: Calling: The URI (Uniform Resource Identifier) that the call came from, if available. This is the same as the ANI for the call. Called: The URI of a placed call, if available. This is the same as the DNIS for the call.
Connect Time	The amount of time for which a call is connected.
Session ID	The ID for the session during which this call was handled.
Resources	Displays: ASR: The name of the ASR server being used, if any. TTS: The name of the TTS server being used, if any.