Use this page to combine one or more log files into a single compressed file that you can send to Avaya support if you are trying to troubleshoot a problem with the MPP.
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Field or Button |
Description |
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Select all check box |
Pack all available files. |
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Logs |
Pack all of the MPP log files. |
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Transcriptions and utterances |
Pack all of the transcriptions and utterances saved by the applications running on the MPP. |
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Debug files |
Pack all the debug (trace) data recorded on the MPP. |
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Pack |
When you click Pack, Experience Portal creates a TAR file with the format <hostname>_<date and time stamp>_MPP.tar that contains all of the selected information. In addition, Experience Portal creates a TAR file for each MPP component with the format <MPP component>_<hostname>_<date and time stamp>_MPP.tar. |