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Use this page to combine one or more log files into a single compressed file that you can send to Avaya support if you are trying to troubleshoot a problem with the MPP.
| Field or Button | Description |
|---|---|
| Select all check box | Pack all available files. |
| Logs | Pack all of the MPP log files. |
| Transcriptions and utterances | Pack all of the transcriptions and utterances saved by the applications running on the MPP. |
| Debug files | Pack all the debug (trace) data recorded on the MPP. |
| Pack |
When you click Pack, Experience Portal creates a TAR file with the format <hostname>_<date
and time stamp>_MPP.tar that contains all of
the selected information.
In addition, Experience Portal creates a TAR file for each MPP component with the format <MPP component>_<hostname>_<date and time stamp>_MPP.tar. |