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Avaya Experience Portal provides out-of-the-box integration with Nuance Mix DLGaaS for voice applications through VXML. Avaya Experience Portal provides a default VXML application on MPP called def_nuancemix.vxml, which is the main application for integrating with Nuance Mix DLGaaS.
The def_nuancemix.vxml application interprets responses and handles all the interactions that Avaya Experience Portal supports. This VXML application sends the initial Welcome event and then loops handling responses from Nuance that are returned in the recognition result. For example, playing audio responses from Nuance, collecting DTMF locally, and DTMF transfers. The def_nuancemix.vxml also checks if the “endInteraction” key/value pair is set to true in the response. If it is called as a sub-dialog, the def_nuancemix.vxml application exits or returns.
The def_nuancemix.vxml application is available on MPP at the following location: $MPP/web/misc/nuancemixapp
To access the def_nuancemix.vxml application, use the following URL:
xx.xx.xx.xx/mpp/misc/nuancemixapp/def_nuancemix.vxml
Where, xx.xx.xx.xx is the IP address or FQDN of the MPP server.
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It is recommended that you use the localhost instead of the FQDN of the MPP server to avoid movement of data traffic from the MPP, which could break failover. |