Event name

PADTL00102

Event text

Unable to retrieve audit log records from the database

Event level

Error event. No alarm is generated.

Trigger component

Alarm and logging component

Problem description

Either the database table did not exist or the database server encountered problems and was not running properly.

Proposed Solution

Procedure

  1. Ensure that the log report can be retrieved from the Avaya Experience Portal system.
  2. Verify that the database server is running properly.