Event name

PAIWS_E008

Event text

Media Server Outcall Web Service returned SUCCESS, but no Session ID!!!

Event level

Error event. No alarm is generated.

Trigger component

Outcall web service

Problem description

The Media Server Outcall web service reported a successful LaunchVXML or LaunchCCXML request, but there was no session ID associated with the request.

Proposed Solution

Procedure

  1. Review log reports on the EPM.
  2. Collect log files.
  3. Contact Avaya Technical Support.