Event name

PAIWS_E012

Event text

HTTPD Timeout in /etc/httpd/conf/httpd.conf is set shorter than max allowed connect timeout for LaunchVXML requests ({0})

Event level

Error event. No Alarm is generated

Trigger component

Application Interface web service

Problem description

{0} - The maximum timeout allowed to be specified by a LaunchVXML request. This maximum value is specified in the file voiceportal.properties.

Proposed Solution 1 – Lower the Experience Portal parameter for maximum allowed timeout

Procedure

  1. Modify the MaxLaunchVXMLConnectTimeout parameter in the voiceportal.properties file to match the Timeout parameter for HTTPD specified in the /etc/httpd/conf/httpd.conf file on EPM.
  2. Restart Tomcat.
  3. Restart EPM.

Proposed Solution 2 – Increase the HTTPD timeout

Procedure

  1. Modify the parameter Timeout for HTTPD specified in the /etc/httpd/conf/httpd.conf file to match the MaxLaunchVXMLConnectTimeout parameter in the voiceportal.properties file on the EPM, auxiliary EPM, and Media Server.
  2. Restart any system where the timeout value is changed.