 |
PAIWS_E012
- Event name
-
PAIWS_E012
- Event text
-
HTTPD Timeout in /etc/httpd/conf/httpd.conf is set shorter than max allowed connect timeout for LaunchVXML requests ({0})
- Event level
-
Error event. No Alarm is generated
- Trigger component
Application Interface web service
Problem description
{0} - The maximum timeout allowed to be specified by a LaunchVXML request. This maximum value is specified in the file voiceportal.properties.
Proposed Solution 1 – Lower the Experience Portal parameter for maximum allowed timeout
Procedure
- Modify the MaxLaunchVXMLConnectTimeout parameter in the voiceportal.properties file to match the Timeout parameter for HTTPD specified in the /etc/httpd/conf/httpd.conf file on EPM.
- Restart Tomcat.
- Restart EPM.
Proposed Solution 2 – Increase the HTTPD timeout
Procedure
- Modify the parameter Timeout for HTTPD specified in the /etc/httpd/conf/httpd.conf file to match the MaxLaunchVXMLConnectTimeout parameter in the voiceportal.properties file on the EPM, auxiliary EPM, and Media Server.
- Restart any system where the timeout value is changed.