Event name

PAIWS_E013

Event text

Connect timeout in LaunchVXML request is too long. ({0})

Event level

Error event. No Alarm is generated

Trigger component

Application Interface web service

Problem description

{0} - The timeout length specified in the LaunchVXML request has caused this event.

Proposed Solution 1 – Decrease the timeout length specified in the LaunchVXML request

Procedure

  1. Specify a smaller value in the LaunchVXML request parameter connectTimeoutSecs. This value should be less than the parameter MaxLaunchVXMLConnectTimeout in the voiceportal.properties file on EPM.
  2. Resend the LaunchVXML request.

Proposed Solution 2 – Increase the Experience Portal parameter for maximum allowed timeout

Procedure

  1. Modify the MaxLaunchVXMLConnectTimeout parameter in the voiceportal.properties file to allow longer timeouts.
    Note:

    Increase the Timeout parameter for HTTPD specified in the /etc/httpd/conf/httpd.conf file on the EPM, auxiliary EPM, and Media Server as the maximum allowed timeout for Experience Portal cannot exceed the HTTPD timeout.

  2. Restart all systems where the timeout value is changed.