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PAIWS_E013
- Event name
-
PAIWS_E013
- Event text
-
Connect timeout in LaunchVXML request is too long. ({0})
- Event level
-
Error event. No Alarm is generated
- Trigger component
Application Interface web service
Problem description
{0} - The timeout length specified in the LaunchVXML request has caused this event.
Proposed Solution 1 – Decrease the timeout length specified in the LaunchVXML request
Procedure
- Specify a smaller value in the LaunchVXML request parameter connectTimeoutSecs. This value should be less than the parameter MaxLaunchVXMLConnectTimeout in the voiceportal.properties file on EPM.
- Resend the LaunchVXML request.
Proposed Solution 2 – Increase the Experience Portal parameter for maximum allowed timeout
Procedure
- Modify the MaxLaunchVXMLConnectTimeout parameter in the voiceportal.properties file to allow longer timeouts.
Note: Increase the Timeout parameter for HTTPD specified in the /etc/httpd/conf/httpd.conf file on the EPM, auxiliary EPM, and Media Server as the maximum allowed timeout for Experience Portal cannot exceed the HTTPD timeout.