Event name

PAIWS_W006

Event text

Failed to communicate with the Media Server Outcall Web Service on Media Server = {0}

Event level

Warning event. No alarm is generated.

Trigger component

Application interface web service

Problem description

{0} - The name of the Media Server

Avaya Experience Portal failed to communicate with the Outcall web service on the Media Server that is specified in the event message.

Proposed Solution

Procedure

  1. From the EPM, go to System Monitor.
  2. Verify that the Media Server specified in the message is in the Running state.