Event name

PAIWS_W027

Event text

The provided Session ID could not be mapped to a known Media Server. Session ID = {0}

Event level

Warning event. No alarm is generated.

Trigger component

Outcall web service

Problem description

{0} - The name of the Media Server.

{1} - The session ID.

The session ID that was generated with the SendCCXML request could not be mapped to a valid Media Server.

Proposed Solution

Procedure

  1. Verify that the customer application sends the same session ID with the SendCCXMLEvent request that it received when responding to the LaunchCCXML request.
  2. Verify that the Media Server is properly configured either in the DNS or in the /etc/hosts file on the EPM.