Event name

PALOG00012

Event text

Unable to get a database connection.

Associate alarm details

Name: QALOG00012

SNMP Trap ID: 17902

Event level

Error event.

Major alarm is generated by default. You can change the alarm severity from the System Configuration > Alarm Codes menu in EPM.

Trigger component

Avaya Experience Portal logging issues

Problem description

Avaya Experience Portal could not establish a connection with the database.

Proposed Solution

Procedure

  1. Ensure that the Avaya Experience Portal database is running properly.
  2. Verify that the properties file contains the correct URL for the database and account number.
  3. Restart Tomcat.
  4. Restart the EPM.