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PASR_00007
- Event name
PASR_00007
- Event text
Caught exception {0}!
- Event level
Error event. No alarm is generated.
- Trigger component
ASR provider that runs within the Media Server SessionManager process
Problem description
{0} - Provides the exception details.
The ASR server encountered an exception.
Proposed Solution
Procedure
- Call into the Avaya Experience Portal system to ensure that the system is functioning properly.
- If this event persists or if it is accompanied by other problems that occur on the Media Server, restart the Media Server.
- On the EPM, verify that the ASR server configurations are correct.
- Verify that the ASR server is running properly.
- Verify that the network connection between the ASR server
and the Media Server is established.
- On the Media Server, verify that you can connect to the ASR server from the Media Server.
- On the ASR server, verify that you can ping the MRCP Network Address that was configured for the Media Server on the EPM.