Event name

PASR_00008

Event text

Caught an unknown exception!

Event level

Error event. No alarm is generated.

Trigger component

ASR provider that runs within the Media Server SessionManager process

Problem description

The ASR server encountered an unknown exception.

Proposed Solution

Procedure

  1. Call into the Avaya Experience Portal system to ensure that the system is functioning properly.
  2. On the EPM, verify that the ASR server configurations are correct.