Event name

PASR_00015

Event text

ASR server {0} has had at least {1} consecutive errors and has been disabled. It must be restarted.

Event level

Error event. No alarm is generated.

Trigger component

ASR provider that runs within the Media Server SessionManager process

Problem description

{0} - The name of the ASR server.

{1} - The number of consecutive errors.

An excessive number of consecutive errors occurred on the specified ASR server. The Media Server removed the ASR server as a resource and marked the ASR server as disabled. The usage of other ASR servers in the Avaya Experience Portal system is not being affected.

Note:

ASR errors are aggregated on the Media Server. When viewing the ASR errors on the EPM, you might only see one error for the past hour.

Proposed Solution

Procedure

  1. Either use listss.php on the Media Server or go to Service Menu > Resources > Speech Servers to view the status of the ASR server. If the server has a value of false, it is disabled.
  2. Review the $_AVAYA_MPP_Home/logs/process/SessMgr.log on the Media Server for a complete list of errors.
  3. Review the log files on the ASR server.
  4. After resolving the errors, either restart the ASR server or restart the Media Server from the EPM so that the Media Server can re-enable the ASR server.