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PASR_00019
- Event name
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PASR_00019
- Event text
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ASR server failed {2}
- Event level
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Error or Warning event. No alarm is generated.
- Trigger component
ASR provider that runs within the Media Server SessionManager process
Problem description
{2} - The details of the error message.
The ASR server failed because of the reasons indicated in the error message.
Proposed Solution
About this task
Depending on the error message, verify the following:
There is enough licenses and ports configured for the ASR server.
The application servers are responding in a timely manner. There could be a fetch timeout for the external grammars.
The ASR server is responding to the MRCP requests in a timely manner. The timeout value is governed by the response timeout value that is configured for the ASR server on the EPM.