Event name

PAVB_00001

Event text

An unknown exception was caught in {0}

Event level

Error or Warning event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

{0} - Provides information for the problem.

See the event message for details. The Media Server daemon will restart the vxmlmgr process.

Proposed Solution

Before you begin

If this problem occurs frequently, do the following:

Procedure

  1. From the EPM, set the Voice Browser tracing to Finest.
  2. Reproduce the problem.
  3. Collect the logs by using the Media Server Service Menu or use the getmpplogs.sh script.
  4. Contact Avaya Technical Support.