Event name

PAVB_01027

Event text

Failed reading from cache since the cache's file pointer was NULL

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The file pointer for the cache entry was invalid.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.