Event name

PAVB_01037

Event text

Failed in mutex start read while opening cache entry details

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The VoiceXML interpreter failed to acquire the mutex to start reading from the cache entry.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.