Event name

PAVB_01045

Event text

Failed locking cache entry mutex

Associate alarm name

N/A

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The VoiceXML interpreter was unable to acquire the lock that was required to process the cache entry.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.