Event name

PAVB_03020

Event text

Platform must set at least one slot name in a recognition result

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The Media Server platform implementation has returned an invalid result to the VoiceXML interpreter. The VoiceXML interpreter expects slot names to be included in the recognition results. A result without a slot name definition is an invalid result.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.