Event name

PAVB_03023

Event text

Unable to obtain recognition grammar from the recognition result

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The following are possible reasons for the event to be triggered:

  • The platform has not returned a reference to a grammar.

  • The platform has returned a reference to an inactive grammar.

  • The platform has returned an invalid grammar reference.

  • A valid recognition result from the Media Server platform must contain a reference to an active grammar.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.