Event name

PAVB_03024

Event text

Platform call returned an inactive grammar

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The platform has returned a reference to an inactive grammar. A valid recognition result from the Media Server platform must contain a reference to an active grammar.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.