Event name

PAVB_03036

Event text

Platform must set aleast one slot name in a recording result, if it returns a recognition result.

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The recording result did not contain a slot name. The recording result might contain a recognition result if the recording was terminated by a user utterance or DTMF key press. In that case, the Media Server platform must return a recognition result with a slot name definition.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.