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PAVB_03038
- Event name
PAVB_03038
- Event text
Platform call returned an inactive grammar
- Event level
Error event. No alarm is generated.
- Trigger component
Media Server vxmlmgr process
Problem description
The Media Server platform returned an invalid grammar reference in the recognition result in the recording. The grammar might not exist or was inactive.
Proposed Solution
Procedure
- Check related error messages in the log files.
- If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.