Event name

PAVB_03038

Event text

Platform call returned an inactive grammar

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The Media Server platform returned an invalid grammar reference in the recognition result in the recording. The grammar might not exist or was inactive.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.