Event name

PAVB_03039

Event text

Record function call to platform did not produce a recording

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The Media Server platform failed to create a recording while processing the VoiceXML <record> element execution. This could be a result of an internal error in the Media Server platform implementation.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.