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PAVB_03040

Event name

PAVB_03040

Event text

Record function call to platform returned invalid recording duration. Maximum allowed duration is three hours

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The execution of the VoiceXML <record>element received an invalid recording duration from the Media Server platform due to one or all of the following reasons:

  • The recording was too long.

    noteNote:

    The recording duration is limited by the resources such as disk space. The recording time can be unlimited if disk space allows.

  • The platform did not record an utterance from the user.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.