Event name

PAVB_03172

Event text

Failed locating VoiceXML form element associated with the recognition answer

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The recognition result from the Media Server platform contained grammar reference to an invalid VoiceXML form element.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.