Event name

PAVB_03174

Event text

Failed obtaining VoiceXML field associated with the grammar from recognition

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The recognition result from the platform contained a grammar reference to an invalid VoiceXML field due to the Media Server platform implementation error.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.