Event name

PAVB_03185

Event text

Fetching XML data failed due to a parse error. DOM Exception code is: {0}, File Content: {1}

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

{0} - The exception message.

{1} - The content of the VXML file that causes the exception. Log Viewer may truncate the content for a large VXML file. The complete content can be found in VB log.

The document fetched in the <data>element was an invalid XML document.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.