Event name

PAVB_03201

Event text

{0}Failed to create an instance of platform abstraction

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The VoiceXML interpreter has failed to create an abstraction of the Media Server platform to communicate to the resources, such as the telephony, ASR, and TTS servers.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.