Event name

PAVB_03308

Event text

Failed to create ASR grammar from a string. Platform call returned invalid grammar

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The VoiceXML Interpreter failed to load an ASR grammar from the given inline grammar due to one or all of the following reasons:

  • The inline grammar syntax was incorrect

  • The language specified in the inline grammar was not supported by the platform.

  • Other errors occurred in the Media Server platform or the ASR engine.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.