Event name

PAVB_06019

Event text

Recognize call to platform failed. return code: {0}

Event level

Error event. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

The Media Server platform returned an error when performing a speech recognition.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.