Event name

PAVB_06020

Event text

Platform call to transform recognition result failed. return code: {0}

Event level

Error code. No alarm is generated.

Trigger component

Media Server vxmlmgr process

Problem description

{0} - The error code.

The platform failed to transform the recognition result to the VoiceXML interpreter result object.

Proposed Solution

Procedure

  1. Check related error messages in the log files.
  2. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.