Event name

PBUD_00104

Event text

Failed to save backup custom components.

Event level

Error event. No alarm is generated.

Trigger component

Avaya Experience Portal Backup

Problem description

Failed to save backup custom components

Proposed Solution

Procedure

  1. Review failed messages in the log report.
  2. Check if the Postgres service is running and verify the EP DB contains backup related table.
  3. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.