Event name

PBUD_00112

Event text

Backup DB Error: DB connection failed.

Event level

Error event. No alarm is generated.

Trigger component

Avaya Experience Portal Backup

Problem description

Backup DB Error: DB connection failed.

Proposed Solution

Procedure

  1. Review failed messages in the log report.
  2. Verify if the Postgres is running. If yes, then check if the postgres password was changed.
  3. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.