Event name

PBUD_00113

Event text

Failed to initialize Database I/F.

Event level

Error event. No alarm is generated.

Trigger component

Avaya Experience Portal Backup

Problem description

Failed to initialize Database I/F.

Proposed Solution

Procedure

  1. Review failed messages in the log report.
  2. Verify if Postgres is running. If not, restart Postres service. Also check if EP database exist.
  3. If you cannot resolve the issue from the information in the error messages, contact Avaya Technical Support.