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PCDH_00001
- Event name
PCDH_00001
- Event text
Unable to access configuration data in {0}
- Associate alarm details
Name: QCDH_00001
SNMP Trap ID: 17127
- Event level
Error event.
Minor alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.
- Trigger component
Avaya Experience Portal logging issues
Problem description
{0} - The function that was being performed by the CDH scheduler.
The CDH scheduler could not access the database to retrieve data such as schedule information, status, or the URLs of the Media Servers.
Proposed Solution
Procedure
- During the scheduled download time, use the EPM Log Viewer to monitor the Reporting category log entries to determine if the problem is reoccurring.
- If the message contains a database specific error code, consult the documentation provided by your database vendor.
- To restore the reporting database:
- Shutdown Tomcat.
- Restart the database server.
- Restart Tomcat.
- If the problem persists, restore the reporting database from a backup.
- Export the Reporting category log entries by using the EPM Log Viewer.
- Contact Avaya Technical Support.