Event name

PCDH_00001

Event text

Unable to access configuration data in {0}

Associate alarm details

Name: QCDH_00001

SNMP Trap ID: 17127

Event level

Error event.

Minor alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Avaya Experience Portal logging issues

Problem description

{0} - The function that was being performed by the CDH scheduler.

The CDH scheduler could not access the database to retrieve data such as schedule information, status, or the URLs of the Media Servers.

Proposed Solution

Procedure

  1. During the scheduled download time, use the EPM Log Viewer to monitor the Reporting category log entries to determine if the problem is reoccurring.
  2. If the message contains a database specific error code, consult the documentation provided by your database vendor.
  3. To restore the reporting database:
    1. Shutdown Tomcat.
    2. Restart the database server.
    3. Restart Tomcat.
    4. If the problem persists, restore the reporting database from a backup.
  4. Export the Reporting category log entries by using the EPM Log Viewer.
  5. Contact Avaya Technical Support.