Event name

PCDH_00004

Event text

Exception while processing data from CDH webservice {0}

Event level

Error event. No alarm is generated.

Trigger component

Avaya Experience Portal logging issues

Problem description

{0} - Provides information about the exception.

The CDH scheduler encountered problems when downloading CDR or SDR records from a Media Server. This could be caused by network outage during the scheduled download time.

Proposed Solution

Procedure

  1. Refer to the PCDH_00010 event on the log report to determine the name of the affected Media Server.
  2. Contact Avaya Technical Support.