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PCDH_00006
- Event name
PCDH_00006
- Event text
SQL exception occurred {0}
- Associate alarm details
Name: QCDH_00006
SNMP Trap ID: 17902
- Event level
Error event.
Major alarm is generated by default. You can change the severity of this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.
- Trigger component
Avaya Experience Portal logging issues
Problem description
{0} - Provides information about the exception.
The CDH scheduler encountered a problem when inserting CDR or SDR records to the Avaya Experience Portal database on the EPM.
Proposed Solution
Procedure
- During the scheduled download time, use the EPM Log Viewer to monitor the Reporting category log entries to determine if the problem is reoccurring.
- If the message contains a database specific error code, consult the documentation provided by your database vendor.
- To restore the reporting database:
- Shutdown Tomcat.
- Restart the database server.
- Restart Tomcat.
- If the problem persists, restore the reporting database from a backup.
- Export the Reporting category log entries by using the EPM Log Viewer.
- Contact Avaya Technical Support.