Event name

PCDH_00008

Event text

The scheduled event completed with errors. View log category Call Data Handler for more information.

Associate alarm details

Name: QCDH_00008

SNMP Trap ID: 17132

Event level

Information event.

Minor alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Avaya Experience Portal logging issues

Problem description

The CDH scheduler has completed the scheduled download request. However, it encountered problems when downloading or saving CDR or SDR records from at least one of the Media Servers.

Proposed Solution

Procedure

  1. Review all the CDH events that occurred during the scheduled download time.
  2. Identify all the error events.

    A CDH error indicates a communication problem between the Media Server and the EPM during the scheduled download time. The error might also indicate database exceptions when adding CDR or SDR records.