Event name

PCDH_00017

Event text

{0} record version {1} is unsupported.

Event level

Information event. No alarm is generated.

Trigger component

Avaya Experience Portal logging issues

Problem description

{0} - The CDR, SDR, VoiceXML, or CCXML record.

{1} - The version number that was returned by the CDH web service on the Media Server.

The Avaya Experience Portal versions on the EPM and the Media Server did not match. The EPM was upgraded to a specific version, but the Media Server was not upgraded.