Event name

PCDH_00023

Event text

No Transcript service error {0}

Event level

Error event. No alarm is generated.

Trigger component

Avaya Experience Portal logging issues

Problem description

{0} - The error message.

The transcript web service on the Media Server failed due to one of the following:

• Could not access the transcript web service to get the transcription file (in XML format).

• Could not access the transcript web serve to get the utterance file (in wave format).

• Could not find the utterance file (in wave format).