Event name

PCDH_00027

Event text

Exception occurred while generating scheduled report {0}

Event level

Error event. No alarm is generated.

Trigger component

Scheduled Report

Problem description

There was a problem generating a scheduled report. The exception stack trace is included in the event details.

{0} - Name of the scheduled report.

Proposed Solution

About this task

During the scheduled time, use the EPM Log Viewer to monitor the Reporting category log entries to determine if the problem is reoccurring. Often other related errors will be logged during that time which may indicate the root cause, such as a network issue or database server issue.

  • If the message contains a database specific error code, consult the documentation provided by your database vendor.

  • If other system wide errors do not indicate the root cause, export the Reporting category log entries by using the EPM Log Viewer.

  • Contact Avaya Technical Support.