Event name

PCXI_00001

Event text

IPC connection to SessionManager failed at function: {0} with error code: {1}

Event level

Error or Warning event. No alarm is generated.

Trigger component

Media Server CCXML process

Problem description

{0} - Failed function type, such as Send Message

{1} - Error code.

A call into the Media Server interprocess communication library failed.

Proposed Solution

About this task

This event might or might not indicate a problem. An error event indicates some important functions failed. For example, a send message failed. A warning event might occur during normal operation, do not take immediate action. For example, failures might occur during an attempt to reconnect to the Session Manager after a restart. The CCXML will log a warning event. The CCXML interpreter waits a few seconds, and then tries to reconnect to the Session Manager.

Procedure

If this is a warning event, do not take immediate action. If this is an error event and the problem persists:
  1. Stop and restart the Media Server from the EPM.
  2. If the above action does not correct the problem, reboot the Media Server.