Event name

PCXI_00006

Event text

Error from CXI engine! Code: {0} Description: {1}

Event level

Warning event. No alarm is generated.

Trigger component

Media Server CCXML process

Problem description

{0} - Error code.

{1} - Description of the error message.

The third-party CCXML interpreter encountered an error.

Note:

Powered by OktopousTM ccXML Interpreter.

Proposed Solution

Procedure

  1. Stop and restart the Media Server from the EPM.
  2. If the problem persists, reboot the Media Server.
  3. Contact Avaya Technical Support.
    Note:

    Before contacting Avaya Technical Support, try to reproduce the problem by setting the CCXML tracing to Finest.