`PCXI_00010`

Event name: PCXI_00010
Event text: Non-existent session: {0} Throwing away message of type: {1}.
Event level: Warning event. No alarm is generated.
Trigger component: Media Server CCXML process

Problem description

{0} - Session number.

{1} - Message type.

A message was received for a session that does not exist. This problem could have been caused by the following reasons:

Incoming messages still in queue when a session was terminating.
The SessionManager was unaware of a session because the Avaya Experience Portal system crashed.

Proposed Solution

Procedure

Review the log report to identify when this event happened during a session.
If the warning event occurred at the end of a session, the problem could be benign.
If the warning event occurred during a session, stop and restart the Media Server from the EPM.
If the problem persists, locate the file $AVAYA_MPP_HOME/Web/default.ccxml to ensure that it has not been modified or replaced.