Event name

PCXI_00011

Event text

Failed to route event {0} to a session.

Event level

Warning event. No alarm is generated.

Trigger component

Media Server CCXML process

Problem description

{0} - The event that could not be routed to a session.

An event was sent to the CCXML channel that did not map to a session. This could have occurred when the event was placed in queue before the session was deleted and being read off after the session was deleted.

Proposed Solution

Procedure

  1. Stop and restart the Media Server from the EPM.
  2. Ensure that the file $AVAYA_MPP_HOME/bin/liboktopous.so is installed on the Media Server.
  3. Contact Avaya Technical Support.
    Note:

    Before contacting Avaya Technical Support, reproduce the problem by setting the CCXML tracing to Finest.