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PCXI_00012

Event name

PCXI_00012

Event text

Received invalid message in function: {0} of type: {1}

Event level

Error event. No alarm is generated.

Trigger component

Media Server CCXML process

Problem description

{0} - The function type.

{1} - Message type, such as Send Message.

This error event occurred when there was a corruption of memory or when the server was operating in the Degraded state.

Proposed Solution

Procedure

  1. Verify that the system memory and storage resources are functioning at optimal level.
  2. Stop and restart the Media Server from the EPM.
  3. If restarting the Media Server does not resolve the problem, reboot the Media Server.
  4. Contact Avaya Technical Support.
    noteNote:

    Before contacting Avaya Technical Support, try to reproduce the problem by setting the CCXML and Session Manager tracing to Finest.