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PCXI_00022
- Event name
PCXI_00022
- Event text
CCXML Interpreter failed to initialize due to invalid cache directory!
- Event level
Error event. No alarm is generated.
- Trigger component
Media Server CCXML process
Problem description
The CCXML process uses the directory that is defined in the $AVAYA_CXI_CACHE environment variable to store cached files. If the $AVAYA_CXI_CACHE environment variable does not exist or is empty, the CCXML process uses the /tmp directory. The CCXML process will generate this error event and then exit when both the $AVAYA_CXI_CACHE environment variable and the /tmp directory are unavailable or invalid.
Proposed Solution
Procedure
- On the Media Server , do the following:
- Validate that the directory that is referenced in the $AVAYA_CXI_CACHE environment variable exists.
- Verify that the directory in the $AVAYA_CXI_CACHE environment variable has the rwx permissions for both the linux user avayavp and the group avayavpgroup.
- Validate that the $AVAYA_CXI_CACHE environment variable is created in the $AVAYA_MPP_HOME/config/mpp.sh file. The default value is ${AVAYA_MPP_HOME}/CXI/cache.
- Restart the Media Server from the EPM.