Event name

PCXI_00022

Event text

CCXML Interpreter failed to initialize due to invalid cache directory!

Event level

Error event. No alarm is generated.

Trigger component

Media Server CCXML process

Problem description

The CCXML process uses the directory that is defined in the $AVAYA_CXI_CACHE environment variable to store cached files. If the $AVAYA_CXI_CACHE environment variable does not exist or is empty, the CCXML process uses the /tmp directory. The CCXML process will generate this error event and then exit when both the $AVAYA_CXI_CACHE environment variable and the /tmp directory are unavailable or invalid.

Proposed Solution

Procedure

  1. On the Media Server , do the following:
    1. Validate that the directory that is referenced in the $AVAYA_CXI_CACHE environment variable exists.
    2. Verify that the directory in the $AVAYA_CXI_CACHE environment variable has the rwx permissions for both the linux user avayavp and the group avayavpgroup.
    3. Validate that the $AVAYA_CXI_CACHE environment variable is created in the $AVAYA_MPP_HOME/config/mpp.sh file. The default value is ${AVAYA_MPP_HOME}/CXI/cache.
  2. Restart the Media Server from the EPM.