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PLICE00004
- Event name
PLICE00004
- Event text
License information is not available in the database.
- Associate alarm details
Name: QLICE00004
SNMP Trap ID: 17004
- Event level
Fatal event.
Critical alarm is generated by default. You can change the severity for this alarm by logging on to Experience Portal Manager and using the Alarm Codes page.
- Trigger component
Avaya Experience Portal licensing issues
Problem description
License information could not be found in the Avaya Experience Portal database because the database was corrupted.
Proposed Solution
Procedure
Ensure that the database is running properly:
If the database is not running properly, restart the database, and then restart the EPM.
If data is corrupted in the database, restore the database from a backup.